Client FAQs


To find a therapist that is best suited to you we encourage you to filter the therapists by the issues you'd like to focus on. You can then click on the therapist’s profile to read a little bit more about their methods and the services they provide. Should you feel this therapist is best suited to you, we recommend booking a 15-minute free consultation. This will help you gain a deeper understanding of how they can help you.


Our therapists are all highly qualified and experienced. They are members of a professional membership body, meaning they abide by a strict code of ethics. They have a minimum of 3 years training and a further 3 years clinical experience.


With a wide range of different types of therapy on offer, it can be hard to determine which is best suited to you. Our therapists use a mix of therapy styles and adapt their services to your needs. We recommend booking a 15 minute free consultation to see how a specific therapist can help you.


Most therapy sessions take place weekly. However, this can be discussed directly with your therapist during your initial assessment so that you can plan the timing of sessions to suit you. We always encourage a minimum of 6 sessions as this is where you will really start to see the benefits and learn more about yourself. 

Sometimes. Most of our therapists offer Cognitive Behavioural Therapy and Psychotherapy as a standard. Some also offer more specific therapies. If you would like a specific type of therapy, please get in touch with us and we will do our best to help you. 


Making the decision to start therapy can sometimes be nerve-wracking. There are many things that you might be concerned about, but the professionalism of our therapists shouldn’t be one of them. 

Safeguarding our clients is a top priority which is why all our therapists adhere to the ethics code of professional bodies. Our therapists have a minimum of 3 years experience working with clients (post qualification) and are all insured. They have regular supervision to ensure they are providing the best quality service and care for our clients.


Once you’ve booked a consultation with one of our therapists, you will receive an email from us which contains information on what to expect. 

All our initial consultations are held over the phone for 15 minutes. Your therapist will call you at the scheduled time. If for whatever reason you do not receive a call, please email us at support@uktherapyguide.com and we will look into this for you.

Once you have taken the step and booked a first session with one of our therapists, you will receive an email from us containing information on what to expect from your first session. 

Depending on the service you have chosen (face-to-face, online, telephone) you will receive communication from your therapist with regards to how the session will be conducted. Many of our therapists require clients to sign a form ahead of the session, and this will be sent to you directly by the therapist.

If you cannot make your appointment please contact us at support@uktherapyguide.com 48 hours beforehand.

Please note, all payments are non-refundable.

No problem at all. Let us know on support@uktherapyguide.com

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